Shipping policy

At Petcetera, we are committed to delivering your pet supplies quickly and securely. Our Shipping Policy outlines the delivery options, processing times, and shipping procedures to ensure a transparent and hassle-free shopping experience.

SHIPPING DESTINATIONS

Petcetera currently ships exclusively within the United States. At this time, we do not offer international shipping.

SHIPPING COSTS

We are proud to offer Free Standard Shipping on all orders across the United States. There is no minimum order amount required to qualify for free shipping.

 ORDER PROCESSING TIME

  • All orders are processed within 1 to 3 business days (Monday through Friday).
  • Order processing excludes weekends and public holidays.
  •  You will receive a confirmation email once your order has been successfully placed, and another email once it has been dispatched.

TRANSIT AND DELIVERY TIME

  • Once your order has been processed and dispatched, the estimated transit time is 4 to 7 business days.
  • The Total Estimated Delivery Time from the moment you place your order is 5 to 10 business days.
  •  Please note that delivery timelines may occasionally vary due to weather conditions, carrier delays, holidays, or exceptionally high-order periods.

ORDER CUT-OFF TIME

  • Our daily order cut-off time is 3:00 PM (GMT-07:00) Mountain Time (US & Canada)
  • Orders placed before 3:00 PM MT will begin processing on the same business day.
  • Orders placed after 3:00 PM MT will begin processing on the following business day.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your package's journey. Please allow up to 48 hours for the tracking information to update in the carrier’s system after receiving the email.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. If you realize you have made an error, please contact us immediately before the 3:00 PM cut-off time. We cannot redirect packages once they have been dispatched, and we are not responsible for delays or lost packages caused by incorrect address entries.

MISSING OR LOST PACKAGES

If your tracking information indicates that your package was delivered but you have not received it, please check around your property and with your neighbors. If you still cannot locate it, contact our customer support team within 3 days of the marked delivery date so we can assist you in coordinating with the shipping carrier.

CONTACT INFORMATION

If you have any questions or need further assistance regarding your shipment, please reach out to us:

Store Name: Petcetera
Address: 6527 N Cosby Ave, Kansas City, MO 64151, United States

Phone: +1 816-587-7387
Email: info@mypetcetera.us

Opening Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Time Zone: (GMT-07:00) Mountain Time (US & Canada)